TERMS - Design By Jaz

ORDER TIMELINE
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Our company handcrafts all products.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

All metals are treated with anti tarnish sealants. Must follow care instructions as posted below.

Care for your new product(s) by:
* Keep your jewelry stored in a cool, dry place away from direct sunlight.
* A small anti tarnish cloth is provided is provided with your purchase keep this with your jewelry when not wearing, preferably in a zip bag.
*Avoid water, moisturizers, spraying perfumes, hair products etc. after putting jewelry on to avoid dulling and help prevent tarnish.

Your product(s) can be damaged if:
* Not stored properly
* Not handled with care
* Pulling or tugging when closing and opening

Design By Jaz has a lifetime guarantee against all manufacturing defects.

Normal wear and tear is the responsibility of the customer.

Repairs at Design by Jaz go like this:

Upon receiving your jewelry in need of repair, you will be given a quote on cost to repair. Customer is responsible for shipping with tracking.

Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Contact
Custom orders can have a lengthier processing time.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
USPS, UPS, FEDEX

International shipping
We happily support and love our international customers.
We ship all International products through USPS, UPS, FEDEX.

Design By Jaz is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations
We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

* We offer free shipping in the U.S.A. on all orders over $75.00 before tax.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 4 to 6 WEEKS to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@designbyjaz.com

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  and send your item to: Design by Jaz  3207 S. Polk Ave., Lakeland, Fl 33803

Shipping
To return your product, you should mail your product to: Design by Jaz  3207 S. Polk Ave., Lakeland, Fl 33803

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using shipping with tracking service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.